How does the tech support work?

  • By mcnnaditech
  • On June 30, 2019

Once a client purchases, we set them up with a communication portal with our technical support team. The client can add as many shift employees as necessary to ensure that every employee has access to the technical support team in case it becomes necessary. The technical support team can answer simple how-to questions or troubleshoot any other issues.

To enable our tech support to troubleshoot, we will need the client to provide and connect the platform to wifi. This will enable remote access to the platform and allow our tech support team to diagnose and resolve all issues. Software related issues can be remotely fixed. If hardware replacement is required, we will send out the component and provide a video on how to replace the component. The technical support team will also be available to guide client with the installation process and testing.